To cancel an examination appointment, you must contact Pearson VUE (1-877-258-9220) and cancel the scheduled appointment no later than 96 hours prior to the scheduled examination appointment time. You will receive a cancellation email from Pearson VUE.
To request a partial refund, you must wait 24 hours after canceling the appointment with Pearson VUE and then submit a cancellation/partial refund request no later than 96 hours prior to the last date of the eligibility period.
To submit this request:
- Log in to your MY ARDMS account
- Select "Exam Cancellation" from the "Exam Information" menu
- Complete and submit the form
We will refund your examination fee, less the $100 USD processing fee per examination, unless we receive your request too late, you never schedule your examination or you do not keep your scheduled examination appointment. Then, the entire examination and processing fees are forfeited.
Please note: This is a windowed examination and extensions are not available. You can reschedule your appointment for another time within your stated eligibility period. However, if you cannot take it within your stated eligibility period, please follow the cancellation procedure.